Support

Answers to many common questions may be found in the FAQ topics below. Please take a moment to review these questions and answers before submitting a request to our Support Team, as you may find an answer here sooner than waiting for our Support Team to respond to your request.  If your question is not answered below, please head to our Contact page and send a request to our Support Team.



The FAQs below are for general audience. Please Log in to see more topics that pertain specifically to logged-in member activites.

Koinonia Institute General Questions

1. I'm registered, now what?

Once you have joined Koinonia Institute and logged in, you have several options:

  • Listen to the weekly study
  • Listen to the weekly intelligence update
  • Participate in the discussion forums
  • Take the KI Student Orientation
  • Join a class - go to the Upcoming Courses page to find out what materials you need for the classes you want to take.

2. How much time will I need to dedicate to this each week?

All of our classes are now in the "Self-Paced" format, so you can spend as much or as little time in the classroom as you want.

We do ask that once you sign up for a class, you will complete it in a years time.

 

Blessings,

KI Staff

3. What are the medallions for?

The medallions signify your progress and achievement as you learn what the Bible says, assess the times in light of what it says and engage in practical application of its precepts in your own life.

4. I am not interested in classes right now, does the Institute offer anything else?

Yes! KI offers the opportunity for like-minded Christians to exchange ideas with one another without regard to geographic boundaries. It is an international fellowship. We have open discussion forums for you to discuss Scripture, ministry ideas and opportunities, current events and other topics. Membership also gives you discounts on materials at our online store.

5. I have unsubscribed from KI emails, but I still receive them.

If you are receiving unwanted messages from Koinonia Institute or Koinonia House...

To unsubscribe:

  1. Head to our Unsubscribe page
  2. Enter your email address and click unsubscribe
  3. This will take you off our publications list. If you are a KI member participating in StudyCenter, this will not, however, eliminate notification emails and participation alerts for activities you participate in within Studycenter. You must log in and edit your profile settings in this case.

If, even after unsubscribing, you still receive our messages, this could be the result of a couple of things. Most commonly, this is because your email address has been added as an alias of a different email address that is forwarding our messages to you. For example, when an employee leaves a business, they often have their work email forwarded to an employee who is taking their place. If the employee who left was on our mailing list, then the employee who took over would have our emails automatically forwarded to them. In this case, the other email is the one on our list and should be the one to be unsubscribed. 

What you can do:

  • Set up a filter or rule in your email client to immediately delete KI emails or send them to a junk folder.
  • Check if your email address is on a redistribution list, or is an alias of another email address. Then attempt to unsubscribe those addresses.
  • Send a message using our Contact page and have us take a look to verify that you have been removed from our mailing list.

6. I am receiving unwanted emails from you. Take me off your list.

If you are receiving unwanted messages from Koinonia Institute or Koinonia House...

To unsubscribe:

  1. Head to our Unsubscribe page
  2. Enter your email address and click unsubscribe
  3. This will take you off our publications list. If you are a KI member participating in StudyCenter, this will not, however, eliminate notification emails and participation alerts for activities you participate in within Studycenter. You must log in and edit your profile settings in this case.

If, even after unsubscribing, you still receive our messages, this could be the result of a couple of things. Most commonly, this is because your email address has been added as an alias of a different email address that is forwarding our messages to you. For example, when an employee leaves a business, they often have their work email forwarded to an employee who is taking their place. If the employee who left was on our mailing list, then the employee who took over would have our emails automatically forwarded to them. In this case, the other email is the one on our list and should be the one to be unsubscribed. 

What you can do:

  • Set up a filter or rule in your email client to immediately delete KI emails or send them to a junk folder.
  • Check if your email address is on a redistribution list, or is an alias of another email address. Then attempt to unsubscribe those addresses.
  • Send a message using our Contact page and have us take a look to verify that you have been removed from our mailing list.

7. Can I participate in KI from home?

Yes. Koinonia Institute is an online fellowship bringing together believers from all over the world. All you need is needed is a connection to the Internet.

8. Are you a church?

No. Koinonia Institute is not church, nor a substitute for attending church. We recommend that you regularly participate in a local church as well as join us in study of the Bible.

9. I've subscribed to eNews and other K-House/KI Publications. Why am I not receiving them?

If you've subscribed to K-House / Koinonia Institute publications but aren't receiving any weekly emails, there are several things you can do to ensure that our publications make it to your email inbox. First you will want to make sure that you are in fact subscribed. You can visit https://koinoniainstitute.org/subscribe/ to manage your subscriptions.

Next, check your email spam folder to see if emails from K-House/KI are landing there and if so, mark them as "not spam". You can also add the following email addresses to your email "whitelist" which will ensure that our emails get to your inbox. We send emails from "enews@kiresearch.org", "noreply@koinoniainstitute.org", and "products@khouse.org", although there may be others. Instructions on whitelisting can be found here

10. How do I get academic credit for KI courses?

Koinonia Institute (KI) is here to train and equip serious Christians; it is not a college or university. The medallions awarded are not academic degrees, but tokens of progress in a believer’s spiritual adventure.

Some schools may choose to grant “life experience” credits for your studies with KI. You should discuss this with the school of your choice. You also have the ability to print an unofficial copy of your KI Transcript which can be forwarded to a school for evaluation. (Official transcripts can be purchased.) Class credits on the transcript reflect instruction time only. If you would like to investigate further. KI cannot speak on behalf of any college or university or seminary.

On-line instruction is too often misrepresented, so some disclaimers are in order. Koinonia Institute does not offer any kind of degree. Koinonia Institute makes no promise that your studies with KI will lead to a college degree, ecclesiastical endorsement or certification, job placement, or any employment or educational advancement. Koinonia Institute is non-accredited and non-denominational. KI is not affiliated with any seminary, university or college, and does not endorse any of them. You must do your own research to assess any school, and ask God for wisdom as you make decisions regarding furthering your education.

11. How do I get a copy of the latest KI student Handbook?

The KI Student Hand book has undergone a thorough rewrite and update.  Keep in mind that it will be updated frequently as we add classes and make changes to medallion requirements.  What is posted online will be the current information.  We no longer print a paper version to hand out.

Look for the link to the handbook on your student dashboard -  https://ki.studycenter.com/resources/KI_Handbook.pdf

12. How do I get my certifcate after I have completed my course?

If you would like to view and or print out the Completion Certificate for your class, please log into your account, and click on "Your Account" under your name. On the next screen, click on the Academics and Achievements tab. Then choose the class you would like the certificate from and click on the blue button that says "download". 

This will bring up your certificate in a PDF format. To print, click on the printer icon up in the right hand corner. Then review the printer settings on the following page, and select "print".

Blessings,

KI Staff

 

13. How do I view my Academic Achievements?

Your Academic Achievements are listed by selecting "Your Account" on your student dashboard, then "Acadmics/Achievements", and then click the "Academic Achievements" tab.

When a box associated with a requirement or category is checked, you have completed that requirement. If it is not checked, that area still has requirements that have not been met. This view shows you what class you took to meet a requirement, when you completed it, and the grade you received.

This view also provides a list of class options to complete any requirements. All courses completed to fulfill past requirements still count. This includes all Issachar and Koinonos classes taken.

The Silver General Category tracks all past and present Issachar and Koinonos classes you may have taken and converts that to a running total of class sessions. It also shows the classes you took. This provides an easy way to keep track of your progress for those that are now pursuing the ministry oriented path.

14. Do I need a computer to take classes in KI?

Yes, Koinonia Institute offers its classes online only.  Even though audio and visual media can be purchased and shipped by postal mail, examinations and student/instructor interaction occurs via the Internet.  Some of the study materials are available on CD, CD-ROM, and DVD.  The prospective student who wishes to take advantage of these materials should have the appropriate equipment available to them.  

We understand that a computer system can be a major expense.  Even though the computer shopper can easily spend excessively on a new system with expensive features and components, the discriminating buyer can easily find new and refurbished, high-quality and high-speed computer equipment is available at quite affordable prices.  And, for those who do not have the means to make a purchase, many public libraries have computer equipment available for public use at little or no cost. 

We recommend that you look into some of these options if you are currently unable to access the Internet or if your computer equipment is not capable of supporting the CD, CD-ROM, and/or DVD technology.  We believe that your learning experience will be enhanced by your ability to fully take part in our online study format.

God bless you in your decision and in your studies.

15. How can I see the classes I have completed?

To see a listing of classes you have completed, you can go to your dashboard page, then click on "Your Account" under your name. Then scroll down and on the left hand side of the page, under "Study Center", click on "Your Academic Achievements".

We are currently experiencing a problem in the system where not all of the I500 classes are showing up after completion. We ask for your patience as we try and get the problem corrected.

Blessings,

KI Staff

16. Can I use a Mac or an Ipad to do my studies?

If you are using a Mac computer in the classroom you should have no problems.  For the old format Slideshow.zip files you will need Real Player for Mac loaded on your computer.  For the newer M4a slideshow and MP4 video files all you need is iTunes.

It is possible to use the iPad for most of the course activities.  The forums, discussion questions, and quizzes, can all be done on Safari, Firefox, or Chrome for iPad.  As for the audio files and .pdf files, you will need to download those items to your computer and then sync them to your iPad.  The old Slideshow.zip files will not play on your iPad because they require Real Player which does not run on the iPad.

Modern browsers on the iPad should allow you to type in the discussion forums without a problem. If you do encounter problems the following may apply:

If you are using your iPad in the discussion forum you may find a small problem when trying to type something in the body of your DQ post.  To place the cursor in the Text box you will need to tap the full screen editor button (bottom right button on the text editing tool bar).  This will launch a new tab in your browser.  You can then close that new tab and go back to the tab you were just on, and the cursor will be in the text box where you can then type your post.  Hopefully in the not too distant future we can find and fix this problem, but until then this work-around will get you there.

Blessings,

KI Staff

17. What happened to the "Packages"?

We have adjusted the membership programs to make the process easier to understand. You can still achieve all the medallion levels with a monthly, annual, or lifetime membership. If you purchase an annual, your materials for BRONZE courses only would be included. For all other classes you will have to purchase your course materials.  For our Berean courses these materials will be available from our K-House online store where you receive a member discount of  20% off retail price on the purchase of your course materials.

Blessings,

KI Staff

18. I do not have Internet, can I still join KI?

Koinonia Institute Classes are held on its virtual campus on the Internet.  If you do not have access to a computer connected to the Internet, you will not be able to attend in the conventional manner.

We would suggest utilizing your local library for access.

If you are interested in starting or joining a small group in your area that uses KI materials, please contact our Small Groups Coordinator at smallgroups@khouse.org.

Blessings, 

Koinonia Institute

19. What happened to the Q&A sessions?

At this time, Chuck and Ron are no longer conducting Q&A sessions from New Zealand.

Please check out Ron's replacement free on demand videos, called "The Forge" and "Body Builders" available at https://tv.khouse.org/watch-us-live.

Blessings,

KI Staff

20. How can I join a small group?

Thank you for your interest in finding a small group that can help you grow in your walk with the Lord. We currently have a small group program using "Learn the Bible in 24 Hours" that meets in various places around the country, but we do not have groups in many areas. You can find out more about that program here: https://koinoniainstitute.org/small-groups.

If you feel led to start a small group on your own or with your local church, please feel free to utilize our materials. All 24 sessions of Learn the Bible in 24 Hours are currently available on our youtube channel: https://www.youtube.com/user/koinoniahouse 

As Dr. Missler states in his briefing package, "The Once and Future Church", it's easy to purchase several of the Koinonia House products which are either verse by verse studies of books of the Bible or various topical studies. Just assemble as a group, listen to the material, and have a prayerful discussion and interaction. You can review these materials by going to http://store.khouse.org 

If you are interested in Koinonia Institute, please visit us at https://koinoniainstitute.org and sign up for a 30 day trial membership which allows you to take the "Manifesto of the King" short class. Paid members can access many more classes (as a trial member you can see the course schedule, but won't be able to enroll).

Bless you as you prayerfully consider what the Lord would have you do.

KI Staff

21. Are there any small groups in my area?

At this present time we are not aware of any small groups using Dr. Missler's materials in that area.

You may want to consider starting your own small group. Most of the small groups that we do know about started in that way, in churches, homes, military barracks, or in a business.

Please feel free to utilize our materials. All 24 sessions of Learn the Bible in 24 Hours are currently available on our youtube channel: https://www.youtube.com/user/koinoniahouse

 We have a great Briefing Pack titled: The Once and Future Church, which may be of some help and can be purchased at the K-House Store. You can also contact our smallgroups@khouse.org for more information in getting a Learn the Bible in 24 Hours small group started. This study, along with others, How to Study the Bible; How We Got Our Bible; The Grand Adventure; Armour for the Age of Deceit, would all be good helps for a small group setting. Perhaps God is directing you to a ministry opportunity...

Blessings,

KI Staff

22. What are the "KI Tracks"?

The programs at the Koinonia Institute are organized around three "tracks", which are concurrent paths of achievement:

 

1)  The Berean Track;

2)  The Issachar Track; and

3)  The Koinonos Track

The Berean Track focuses on learning the Word of God and is the primary backbone of the institute.  The program begins with a strategic overview of the entire Bible, with an emphasis on its integrity of design, its extra-terestrial origin and its inerrancy in the original autographs.  

The Issachar course of study is aimed at encouraging an in-depth understanding of God’s plan of

redemption and an awareness of the times—and challenges to ministry—we currently face.

The Sons of Issachar understood the times, knew what to do, and did it. In the same way, the serious study of the Word of God should precipitate positive changes in the life of a Christian, based on understanding, discernment, and action.  

The Koinonos Track is intended to emphasize being a doer of the Word, not a hearer only.  It focuses on discipleship, servanthood, and ambassadorship; strongly encouraging participation in a small study group as one of the most effective means of personal growth.   The Koinonos Track includes a broad spectrum of electives that encompass a wide range of callings as the Holy Spirit may direct. 

Each track consists of several achievement levels.  And, each of these levels is diversified, intended to give students a balanced Biblical diet, to grasp the significance of current events in light of God's plan for this world and to assist them in applying what they have learned to impact this world for Jesus Christ as His plan unfolds.

The three tracks are pursued simultaneously.  The student should therefore begin by fulfilling the qualifications for the Bronze Medallion, which is awarded as soon as level one has been completed in all three tracks.  The Berean Track begins with a survey of the Bible, using Learn the Bible in 24 Hours.  The Issachar Track begins with Death of Discernment, How We Got Our Bible, How to Study the Bible.  And the Koinonos Track starts with Discovering God and The Love of God.  

The student who is starting out in this spiritual adventure should begin by enrolling in at least one of these courses.

Blessings on your studies,

Registrar's Office

23. Transcript Fees

The $5 Transcript fee must be paid before an Official Transcript can be sent.  The Transcript fee can be paid by Credit Card over the phone by calling 800-546-8731 and talking to Customer Service.  Make sure to let them know you want to pay for a Transcript.  Once that has been paid please send an email to registrar@khouse.org with the name of the person you want to receive the transcript, the name of the institution, and the email and mailing address for the institution.  Upon receipt of that email, your Transcript will be sent to the institution within three business days.

Blessings,

KI Staff

24. How do I study the Bible?

To become a serious student of the Word of God one needs to examine their heart to see if it is open to what the Holy Spirit will teach them through His Word.  Then ask the Holy Spirit to bring them to  understand in their heart what He is trying to teach them.  

The serious student of the Word also needs to believe that the Word of God is just that - the Word of God, and is not to be tampered with to better suit one's idea of "how it should be".

As a minimalist expression of our most basic tenets, the Koinonia Institute maintains the following:

1. That the Bible is the very Word of God, is inerrant in its original autographs, and is fully and

totally and uniquely reliable as the primary guide to all actions and commitments;

2. That Jesus Christ is God Incarnate, became man to fulfill a destiny on our behalf, was

crucified, buried, and bodily resurrected, is presently seated on His Father’s Throne, and will

soon return to establish His Kingdom on the Planet Earth.

3. That, in the meantime, the Holy Spirit is uniquely active in pursuing His mission in calling,

equipping, and empowering believers, and is essential for any and all of the pursuits of the

Institute to be fruitful and effective.

If you are a serious Christian, and are serious about becoming a real student of the Word of God, we invite you to sign up today to take classes online at koinoniainstitute.org 

Blessings,

KI Staff

25. Is there a scholarship fund I can donate too?

If you wish to donate to the scholarship fund to assist those who cannot afford this cost you can do so by copying this link in your browser, https://koinoniainstitute.org/donate/. Be sure to click the button for "KI Scholarship Fund". 

Or you can also donate through our online store at https://resources.khouse.org/koinonia_institute/kidonation/

Thank you for your support,

KI Staff

26. Do you have a Statement of Faith?

This is our Statement of Faith

As a minimalist expression of our most basic tenets, the Institute maintains the following:

1) That the Bible is the very Word of God, is inerrant in its original autographs, and is fully and totally and uniquely reliable as the primary guide to all actions and commitments;

2) That Jesus Christ is God Incarnate, became man to fulfill a destiny on our behalf, was crucified, buried, and bodily resurrected, is presently seated on His Father's Throne, and will soon return to establish His Kingdom on the Planet Earth.

3) That, in the meantime, the Holy Spirit is uniquely active in pursuing His mission in calling, equipping, and empowering believers, and is essential for any and all of the pursuits of the Institute to be fruitful and effective.

We realize that doctrinal differences about details and issues that are not essential to salvation have been debated for centuries by sincere Christians who have arrived at opposing viewpoints for very good reasons.  Rather than allowing these difference to give rise to contention and division within this Institute, it is our belief that God may have chosen to leave some of these issues obscured so that we may focus on those which He has illuminated brightly:  loving Him and loving one another.

Consequently, our philosophy mirrors these wise words of Augustine:

In all essentials, Unity;

In non-essentials, Liberty;

In all things, Agape.

Koinonia Institute

27. Can I transfer credits toward a degree?

Please see Section 4 of the current Student Handbook posted on our website at:

KI_Handbook.pdf

For further information or help with the process please contact us at registrar@studycenter.com

28. What is Koinonia Institute?

For more information on the Koinonia Institute, including course requirements and contact information, see our website at: 

http://www.koinoniainstitute.org

 

Blessings!

KI Staff

29. Why do you charge for Bible Studies?

Koinonia Institute exists for the purpose of training and equipping serious Christians for ministry in today's world.    Most of our staff members support their families on very modest wages.  Others volunteer their time, working considerably more than 20 hours per week without compensation of any kind.  Some of these are working full time jobs elsewhere in order to make this possible. Our staff is comprised of educated, experienced and highly skilled people who have, in some cases, left lucrative careers in order to dedicate their lives to God in this particular endeavor.  

The donations and fees that we receive offset production, administrative, technical, shipping and overhead costs.  They also help to provide campus access and study materials for students in all parts of the world who would not otherwise be able to take classes.  

We could not continue to provide services without the support of our volunteers, donors and without the fees that are paid by those who can afford them.

KI Registrar's Office

30. What are the Bronze Requirements?


For information please refer to Section 3 of our Handbook at https://ki.studycenter.com/resources/KI_Handbook.pdf

31. What are the Gold Requirements?

For information please refer to Section 3 of our Handbook at https://ki.studycenter.com/resources/KI_Handbook.pdf

32. What are the Silver Requirements?

For information please refer to Section 3 of our Handbook at https://ki.studycenter.com/resources/KI_Handbook.pdf

Koinonia Institute Membership

1. I can't log in!

If you do not remember your username or password, or your login is not working properly, try the Password Reset page. This is perhaps the quickest and easiest way to reset your password.

If after using this form you are still having trouble logging in, please head to the Contact page and submit a request to our Support Team to investigate the problem. When submitting your request, please give us as much information as you can about who you are (name, username, email) and describe any specific problems that occur when your login attempt fails (list any error messages, or if you are redirected to unexpected page or just see a blank white page). The more information you provide, the quicker we can respond to, and resolve, the situation. It may take up to two business days for our team to respond to your request.

2. I get a "Session Timed Out" message when trying to log in.

If you see a message telling you that your session has timed out, try these options one at a time until the issue is resolved. Try restarting your computer if none of the other suggestions seem to be working:

  • Clear your browser's history
  • Delete your temporary file cache
  • Close and restart your browser
  • Restart your computer

3. What is the cost of membership?

The basic cost for membership for 2014 is $25 a month, or $250 per year. A lifetime membership is also available for $2,500. Your classroom lecture material is extra and the price varies depending on the length and type of class. Koinonia Institute members receive a 20% discount at the Koinonia House Resource Center. Visit our pricing page for more details.

4. I cannot afford this right now, do you have any scholarships available?

Thank you for your interest in Koinonia Institute.

It is our desire to make Bible classes available to anyone who has the desire to get deeper into God's Word, irrespective of their financial situation.  Consequently, we offer our classes at a price that will fit nearly any budget.  Our membership fee is only $25/month or $250/year, which will provide you free tuition to our classes.  This is less than 1% of the cost of the average $35,000 yearly tuition cost of a typical private college today.

If this modest enrollment fee is too much for your budget, an application requesting a scholarship may be made by contacting chrisc@khouse.org for the Scholarship application form, fill it out and submit it to chrisc@khouse.org.

Your application will be reviewed immediately upon receipt.  You should receive acceptance/denial information within one work week.

We look forward to hearing from you.

Blessings,

Koinonia Institute

5. I do not live in America, can I still join Koinonia Institute?

Yes! This is an international Institute. We currently have members in 40 Countries around the world, as long as you have access to a computer and have Internet access you can take classes from wherever you are in the world.

6. Are KI courses self-paced?

KI now offers 108 unique, self-paced courses. These courses are all open enrollment and can be started at any time.  These courses allow students to move at their own pace, as fast or as slow as their personal schedule allows or requires.  The Discussion Questions have been removed from the grading in these classrooms simply because there may not be two people in the class moving through at the same pace to have any kind of discussion.

All of our classes are now Self-Paced classes.  when you enroll in one of these classes you will be sent an automatic welcome message to let you know when the class is scheduled to close to help you map out your schedule.  Keep in mind that when a self-paced class closes, another edition of the same class will be opened at the same time.  Our intention is that you will never have to wait to take the class you need/want.

7. How do I play the slideshows in my m4a audio file?

If you are having issues playing the slideshow attached to the m4a audio file you purchased on the Koinonia House store, you'll want to check out this tutorial complete with screenshots: http://khouse.org/guides/M4A-Audio-Slideshows-Guide.pdf.

You'll find information here on playing the slideshow on you PC, laptop, iPhone, Android or other device.

8. How do I import mp3 audio files into iTunes?

For instructions on importing mp3 audio files into iTunes, click this link: http://khouse.org/guides/MP3-Audio-Guide.pdf.

9. I have a new email address, how do I change it in Koinonia Institute?

To change email address on your Koinonia Institute account:

To change your email address on KI publications you are subscribed to:

10. What is KWL?

What is KWL Self Assessment?

Koinonia Institute is very serious about helping you discover more about your unique work in the kingdom. The KWL Self Assessment is intended to be a useful tool to that end. Use it to record more than facts; capture the insights God gives about that “life to be revealed in you.”


Prior to starting a course of study, first pray and ask God to show you what He wants you to learn from the course.  Then complete the “K” section in the classroom by writing what you already know about the topic, then complete the “W” section by writing what you want to know about the subject. Together these form the foundation and provide the direction of learning.


As you progress through the course record what you have learned using the "L" Section in each session. This can be a series of statements gleaned from each session, or a collection of thoughts, ideas and themes throughout each session as the Lord points specific things out to you.  You will want to keep a copy of these notes on a separate document for your future reference.  As a serious student of the Word of God, what you receive from this class will be in direct proportion to the time you invest with the Holy Spirit in the process.
The goal with KWL is to give members as much freedom of choice as possible. In a sense, KI is giving less direction for what you should study so the Spirit can be the One directing things. Members who have taken these classes have said this approach makes classes a very different experience—in some cases, life changing.


With all of the new classes we are working to get them to show up in your Academic Achievements page, so please be patient with us as we endeavor to catch up.  Also, at the present time, with all the changes, the system will not automatically pop your name up for your Silver Medallion like it once did, so you will have to contact us.  Don't forget so send us your Ministry Journal/Silver Essay.

11. What is the Bronze Medallion Program?

The Bronze Medallion Program consists of the following classes:

Berean

BIB501-1 Survey of the Old Testament

BIB501-2 Survey of the New Testament

or SG501 Learn the Bible in 24 Hours survey class

Issachar

I501 Death of Discernment

I502 How We Got Our Bible

I503 How to Study the Bible

Koinonos

K501 Discovering God

K502 The Love of God

These I500 and K500 classes are short classes utilizing a totally different style of classroom design.

While you are taking these classes be sure to download a copy of the Ministry Journal document When it becomes available and begin to follow the requirements listed there in the Bronze section of the document. There will eventually be a place to post your journal on KI. The idea is for you to spend some real time with the Lord regarding the type of ministry He is preparing you for.

12. How do I cancel my KI membership?

To cancel your KI membership:

You do not need to cancel if you have an annual membership. It will expire automatically.

If you are a monthly prepay and would like to cancel:

1.  Log into www.koinoniainstitute.org

2.  Click "Your Account" under your name.

3.  Under General Membership options, click "Cancel Membership" 

4.  Click on the blue button that says "Cancel Membership".

You can always send an email to the registrar or call 1-800-546-8731 and request to cancel your KI membership.

We have enjoyed having you as a member of this international fellowship.  You are always welcome to return.

Blessings,

KI Staff

13. Can children take classes?

Yes! To set up a child account, please email registrar@khouse.org with your child's name and birth date and request a code to register your child in our system.

The child or children must meet these requirements:

- Must be the member's own child (real, step or adopted), NOT a friend's child, nephew, grandchild, etc.  

- Child must be under 18 years of age. 

- One parent must be an active member and maintain an active account for the child's account to remain active.

- The parent will be in the classroom with their child, either as an active student, or in a strictly observatory role (request needed) so they can help guide their child through the course process.

- Generally speaking, a child account is not recommended for children under the age of 13.  We offer College Level courses and most children under the age of 13 are not wired to focus on accomplishing the weekly work required.

Blessings,

K-House staff

14. Can you notify me of upcoming events?

Although, we would like to track and respond to individual requests for information about upcoming events and services, the volume and variety of these requests make it unfeasible to do so.  The good news is that major issues affecting our membership are usually posted at www.studycenter.com.  Please check in regularly to see if the information you requested is available.

15. How do I receive my SA discount?

Two things need to be in proper form to make the 50% SA discount work:

1. You have to be tagged as a SA in the Member Database

2. You have to have the same email address in the store as you have on Study Center.  That is one of the main criteria the system uses to tell if you are the same person in both places.  If you need to change your email address in the store to match what we have on Study Center you will have to allow 24 hours for the system to acknowledge that change.  There are 2 places that you have to change your email address at the store: One is your Log In email address, the other place is under (My Account)then click on "Primary Address".  Those two email addresses have to match up and also match with your Study Center email address.

When those two things are as they should be, the only other thing to remember is that you need to log into the store to see the discounted pricing.

16. How come I don't see my member discount in the store?

The reason you are not seeing a discount applied is probably because you do not have the same email address in the store as you do in KI.

To sync your accounts, log into your KI acccount and click on "Your Account" under your picture.

The following page will have a yellow section where you can choose or change your email. Select what your email will be and sync account. That's it. You're done and your accounts are synced.

Please wait 24 hours before ordering again. That way it will give our system time to update.

If you are still experiencing difficulties, please give us a call at 1-800-KHOUSE1 to speak with a customer service representative or contact us through our Support Ticket System.

Blessings,

KI Staff

17. How do I begin classes?

First you will need to complete Student Orientation with a 100% grade. Once you have done that, go to your Dashboard page and click on "Course Schedule".  You will see all of the available classes.  Click on the class that interests you and then click on the "Enroll" button.

You will find the required materials inside of the classroom. Hover your cursor over the picture of the specific book, DVD, or workbook and click on it. It will take you to the K-House Store and that particular item will come up on your screen. It is usually available as a MP3 download so you won't have to wait for a CD or DVD to be mailed to obtain the required material.

Please let us know if you need further assistance.

God bless you in your studies,

KI Registrars Office


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