Support

Answers to many common questions may be found in the FAQ topics below. Please take a moment to review these questions and answers before submitting a request to our Support Team, as you may find an answer here sooner than waiting for our Support Team to respond to your request.  If your question is not answered below, please head to our Contact page and send a request to our Support Team.



The FAQs below are for general audience. Please Log in to see more topics that pertain specifically to logged-in member activites.

Koinonia Institute General Questions

1. I'm registered, now what?

Once you have joined Koinonia Institute and logged in, you have several options:

  • Listen to the weekly study
  • Listen to the weekly intelligence update
  • Participate in the discussion forums
  • Take the KI Student Orientation
  • Join a class - go to the Upcoming Courses page to find out what materials you need for the classes you want to take.

2. How much time will I need to dedicate to this each week?

This depends upon you. You can listen to the weekly Bible studies and other materials that are available in the members area on your own schedule. Participating in the classrooms, on average, you will spend 2-5 hours per week, per class.

3. What is involved in taking classes?

For each week (session):

  1. You will have approximately 1 hour of lecture, which you will listen to or watch on your own computer, TV (if you purchase DVD materials), or even in your car (Audio CDs, or MP3 player)
  2. In the Classroom — out of the 7 Discussion Questions you are required to choose 2 for which you will write a 2-3 paragraph response to post in the Discussion Question Forum, and then respond to at least 1 posting by another student in the classroom.
  3. In the Classroom — take a 10 question Quiz with True/False, Multiple Choice and Matching type questions.
  4. At the end of the class there is a Final Exam, which is also a True/False, Multiple Choice and Matching type of exam.

The classes are different lengths, with the shorter ones being about 5 weeks (4 sessions plus a week for the Final) to about 13 weeks (12 sessions plus a week for the Final). Since we do not offer classes on how to use a computer you will need to have knowledge of how to use a computer and navigate on the Internet.

4. What are the medallions for?

The medallions signify your progress and achievement as you learn what the Bible says, assess the times in light of what it says and engage in practical application of its precepts in your own life.

5. I am not interested in classes right now, does the Institute offer anything else?

Yes! KI offers the opportunity for like-minded Christians to exchange ideas with one another without regard to geographic boundaries. It is an international fellowship. We have open discussion forums for you to discuss Scripture, current events and other topics, a weekly downloadable Bible study (presented by Chuck Missler), a weekly Intelligence Update (audio, downloadable). We also provide interviews from around the world discussing current events from a Biblical perspective and more. Membership also gives you discounts to materials at our online store, discounts to our conferences and gives you first opportunity to join us on our limited Talmidim Israel Tours. In order to avail oneself of all of the Institute’s features, however, a member must become a medallion holder. This will require successful completion of classes.

6. I have unsubscribed from KI emails, but I still receive them.

If you are receiving unwanted messages from Koinonia Institute or Koinonia House...

To unsubscribe:

  1. Head to our Unsubscribe page
  2. Enter your email address and click unsubscribe
  3. This will take you off our publications list. If you are a KI member participating in StudyCenter, this will not, however, eliminate notification emails and participation alerts for activities you participate in within Studycenter. You must log in and edit your profile settings in this case.

If, even after unsubscribing, you still receive our messages, this could be the result of a couple of things. Most commonly, this is because your email address has been added as an alias of a different email address that is forwarding our messages to you. For example, when an employee leaves a business, they often have their work email forwarded to an employee who is taking their place. If the employee who left was on our mailing list, then the employee who took over would have our emails automatically forwarded to them. In this case, the other email is the one on our list and should be the one to be unsubscribed. 

What you can do:

  • Set up a filter or rule in your email client to immediately delete KI emails or send them to a junk folder.
  • Check if your email address is on a redistribution list, or is an alias of another email address. Then attempt to unsubscribe those addresses.
  • Send a message using our Contact page and have us take a look to verify that you have been removed from our mailing list.

7. I am receiving unwanted emails from you. Take me off your list.

If you are receiving unwanted messages from Koinonia Institute or Koinonia House...

To unsubscribe:

  1. Head to our Unsubscribe page
  2. Enter your email address and click unsubscribe
  3. This will take you off our publications list. If you are a KI member participating in StudyCenter, this will not, however, eliminate notification emails and participation alerts for activities you participate in within Studycenter. You must log in and edit your profile settings in this case.

If, even after unsubscribing, you still receive our messages, this could be the result of a couple of things. Most commonly, this is because your email address has been added as an alias of a different email address that is forwarding our messages to you. For example, when an employee leaves a business, they often have their work email forwarded to an employee who is taking their place. If the employee who left was on our mailing list, then the employee who took over would have our emails automatically forwarded to them. In this case, the other email is the one on our list and should be the one to be unsubscribed. 

What you can do:

  • Set up a filter or rule in your email client to immediately delete KI emails or send them to a junk folder.
  • Check if your email address is on a redistribution list, or is an alias of another email address. Then attempt to unsubscribe those addresses.
  • Send a message using our Contact page and have us take a look to verify that you have been removed from our mailing list.

8. Can I participate in KI from home?

Yes. Koinonia Institute is an online fellowship bringing together believers from all over the world. All you need is needed is a connection to the Internet.

9. Are you a church?

No. Koinonia Institute is not church, nor a substitute for attending church. We recommend that you regularly participate in a local church as well as join us in study of the Bible.

10. I've subscribed to eNews and other K-House/KI Publications. Why am I not receiving them?

If you've subscribed to K-House / Koinonia Institute publications but aren't receiving any weekly emails, there are several things you can do to ensure that our publications make it to your email inbox. First you will want to make sure that you are in fact subscribed. You can visit https://koinoniainstitute.org/subscribe/ to manage your subscriptions.

Next, check your email spam folder to see if emails from K-House/KI are landing there and if so, mark them as "not spam". You can also add the following email addresses to your email "whitelist" which will ensure that our emails get to your inbox. We send emails from "enews@kiresearch.org", "noreply@koinoniainstitute.org", and "products@khouse.org", although there may be others. Instructions on whitelisting can be found here

Koinonia Institute Membership

1. I can't log in!

If you do not remember your username or password, or your login is not working properly, try the Password Reset page. This is perhaps the quickest and easiest way to reset your password.

If after using this form you are still having trouble logging in, please head to the Contact page and submit a request to our Support Team to investigate the problem. When submitting your request, please give us as much information as you can about who you are (name, username, email) and describe any specific problems that occur when your login attempt fails (list any error messages, or if you are redirected to unexpected page or just see a blank white page). The more information you provide, the quicker we can respond to, and resolve, the situation. It may take up to two business days for our team to respond to your request.

2. I get a "Session Timed Out" message when trying to log in.

If you see a message telling you that your session has timed out, try these options one at a time until the issue is resolved. Try restarting your computer if none of the other suggestions seem to be working:

  • Clear your browser's history
  • Delete your temporary file cache
  • Close and restart your browser
  • Restart your computer

3. What is the cost of membership?

The basic cost for membership for 2014 is $25 a month, or $250 per year. A lifetime membership is also available for $2,500. Your classroom lecture material is extra and the price varies depending on the length and type of class. Koinonia Institute members receive a 20% discount at the Koinonia House Resource Center. Visit our pricing page for more details.

4. I cannot afford this right now, do you have any scholarships available?

Yes. We do have donors who contribute to a scholarship fund. In order to qualify for assistance, we ask that applicants be willing to bear a portion of the cost themselves and, where possible, reimburse the fund at a later date and/or sponsor other students directly. We also ask that they be able to articulate their study and ministry goals.

5. I do not live in America, can I still join Koinonia Institute?

Yes! This is an international Institute. We currently have members in 40 Countries around the world, as long as you have access to a computer and have Internet access you can take classes from wherever you are in the world.

6. Are KI courses self-paced?

KI is now offering more self-paced courses. Self-paced courses can typically be started at any time and allow students to move at their own pace–as fast or as slow as they need to, fitting with their schedule.

Courses that are not self-paced (guided courses) will show a specific start date. With guided courses, we expect our students to keep up with the class on a weekly basis; however, what day of the week or what time of the day a student checks into the class is entirely up to them. It is important to keep pace with the class to benefit from the Discussion Forums, but there is flexibility to do this around your existing schedule. Members who wish to move faster and cover more material are urged to take additional classes or self-paced classes, but should keep pace with their classmates in any guided courses they are enrolled in.

7. How do I play the slideshows in my m4a audio file?

If you are having issues playing the slideshow attached to the m4a audio file you purchased on the Koinonia House store, you'll want to check out this tutorial complete with screenshots: http://khouse.org/guides/M4A-Audio-Slideshows-Guide.pdf.

You'll find information here on playing the slideshow on you PC, laptop, iPhone, Android or other device.

8. How do I import mp3 audio files into iTunes?

For instructions on importing mp3 audio files into iTunes, click this link: http://khouse.org/guides/MP3-Audio-Guide.pdf.

9. I have a new email address, how do I change it in Koinonia Institute?

To change email address on your Koinonia Institute account:

To change your email address on KI publications you are subscribed to:


The above FAQs are for general audience. Please Log in to see more topics that pertain specifically to logged-in member activites.

Can’t find an answer here? Send a message to our Support Team →