Support

Answers to many common questions may be found in the FAQ topics below. Please take a moment to review these questions and answers before submitting a request to our Support Team, as you may find an answer here sooner than waiting for our Support Team to respond to your request.  If your question is not answered below, please head to our Contact page and send a request to our Support Team.



The FAQs below are for general audience. Please Log in to see more topics that pertain specifically to logged-in member activites.

Koinonia Institute General Questions

1. I'm registered, now what?

Once you have joined Koinonia Institute and logged in, you have several options:

  • Listen to the weekly study
  • Listen to the weekly intelligence update
  • Participate in the discussion forums
  • Take the KI Student Orientation
  • Join a class - go to the Upcoming Courses page to find out what materials you need for the classes you want to take.

2. How much time will I need to dedicate to this each week?

This depends upon you. You can listen to the weekly Bible studies and other materials that are available in the members area on your own schedule. Participating in the classrooms, on average, you will spend 2-5 hours per week, per class.

3. What is involved in taking classes?

For each week (session):

  1. You will have approximately 1 hour of lecture, which you will listen to or watch on your own computer, TV (if you purchase DVD materials), or even in your car (Audio CDs, or MP3 player)
  2. In the Classroom — out of the 7 Discussion Questions you are required to choose 2 for which you will write a 2-3 paragraph response to post in the Discussion Question Forum, and then respond to at least 1 posting by another student in the classroom.
  3. In the Classroom — take a 10 question Quiz with True/False, Multiple Choice and Matching type questions.
  4. At the end of the class there is a Final Exam, which is also a True/False, Multiple Choice and Matching type of exam.

The classes are different lengths, with the shorter ones being about 5 weeks (4 sessions plus a week for the Final) to about 13 weeks (12 sessions plus a week for the Final). Since we do not offer classes on how to use a computer you will need to have knowledge of how to use a computer and navigate on the Internet.

4. What are the medallions for?

The medallions signify your progress and achievement as you learn what the Bible says, assess the times in light of what it says and engage in practical application of its precepts in your own life.

5. I am not interested in classes right now, does the Institute offer anything else?

Yes! KI offers the opportunity for like-minded Christians to exchange ideas with one another without regard to geographic boundaries. It is an international fellowship. We have open discussion forums for you to discuss Scripture, current events and other topics, a weekly downloadable Bible study (presented by Chuck Missler), a weekly Intelligence Update (audio, downloadable). We also provide interviews from around the world discussing current events from a Biblical perspective and more. Membership also gives you discounts to materials at our online store, discounts to our conferences and gives you first opportunity to join us on our limited Talmidim Israel Tours. In order to avail oneself of all of the Institute’s features, however, a member must become a medallion holder. This will require successful completion of classes.

6. I have unsubscribed from KI emails, but I still receive them.

If you are receiving unwanted messages from Koinonia Institute or Koinonia House...

To unsubscribe:

  1. Head to our Unsubscribe page
  2. Enter your email address and click unsubscribe
  3. This will take you off our publications list. If you are a KI member participating in StudyCenter, this will not, however, eliminate notification emails and participation alerts for activities you participate in within Studycenter. You must log in and edit your profile settings in this case.

If, even after unsubscribing, you still receive our messages, this could be the result of a couple of things. Most commonly, this is because your email address has been added as an alias of a different email address that is forwarding our messages to you. For example, when an employee leaves a business, they often have their work email forwarded to an employee who is taking their place. If the employee who left was on our mailing list, then the employee who took over would have our emails automatically forwarded to them. In this case, the other email is the one on our list and should be the one to be unsubscribed. 

What you can do:

  • Set up a filter or rule in your email client to immediately delete KI emails or send them to a junk folder.
  • Check if your email address is on a redistribution list, or is an alias of another email address. Then attempt to unsubscribe those addresses.
  • Send a message using our Contact page and have us take a look to verify that you have been removed from our mailing list.

7. I am receiving unwanted emails from you. Take me off your list.

If you are receiving unwanted messages from Koinonia Institute or Koinonia House...

To unsubscribe:

  1. Head to our Unsubscribe page
  2. Enter your email address and click unsubscribe
  3. This will take you off our publications list. If you are a KI member participating in StudyCenter, this will not, however, eliminate notification emails and participation alerts for activities you participate in within Studycenter. You must log in and edit your profile settings in this case.

If, even after unsubscribing, you still receive our messages, this could be the result of a couple of things. Most commonly, this is because your email address has been added as an alias of a different email address that is forwarding our messages to you. For example, when an employee leaves a business, they often have their work email forwarded to an employee who is taking their place. If the employee who left was on our mailing list, then the employee who took over would have our emails automatically forwarded to them. In this case, the other email is the one on our list and should be the one to be unsubscribed. 

What you can do:

  • Set up a filter or rule in your email client to immediately delete KI emails or send them to a junk folder.
  • Check if your email address is on a redistribution list, or is an alias of another email address. Then attempt to unsubscribe those addresses.
  • Send a message using our Contact page and have us take a look to verify that you have been removed from our mailing list.

8. Can I participate in KI from home?

Yes. Koinonia Institute is an online fellowship bringing together believers from all over the world. All you need is needed is a connection to the Internet.

9. Are you a church?

No. Koinonia Institute is not church, nor a substitute for attending church. We recommend that you regularly participate in a local church as well as join us in study of the Bible.

10. I've subscribed to eNews and other K-House/KI Publications. Why am I not receiving them?

If you've subscribed to K-House / Koinonia Institute publications but aren't receiving any weekly emails, there are several things you can do to ensure that our publications make it to your email inbox. First you will want to make sure that you are in fact subscribed. You can visit https://koinoniainstitute.org/subscribe/ to manage your subscriptions.

Next, check your email spam folder to see if emails from K-House/KI are landing there and if so, mark them as "not spam". You can also add the following email addresses to your email "whitelist" which will ensure that our emails get to your inbox. We send emails from "enews@kiresearch.org", "noreply@koinoniainstitute.org", and "products@khouse.org", although there may be others. Instructions on whitelisting can be found here

11. How do I get academic credit for KI courses?

Koinonia Institute is dedicated to training and equipping the serious Christian for ministry in today's world.  That is our mission, and our goal is to help our students find the ministry that God has designed for them and then to do what we can within the scope of our mission to help train and equip them for that ministry.  We recognize the overwhelming need for the work of the Holy Spirit in that training and equipping process.  We are currently in the process of making some major changes to our Issachar and Koinonos tracks to help sharpen our students focus on ministry and encourage them to become laborers in the Lord's harvest field.

Our official stance is that we do not offer degrees nor do we have any "deals" going with any church groups, ministry or mission organizations.  We are non-accredited academically so fully accredited schools will not likely take a transcript from us.  Some of those schools may give something like "Lifetime Learning credits" for certain aspects of experience derived from taking some of our classes,after turning in any assignments they may require, but that is entirely up to them.  We make no guarantees or other statements of acceptability regarding any of our classes towards any kind of degree or licensing program at other institutions.

Having said all of that, some non-accredited institutions have in the past accepted transfer of credits towards one of their non-accredited degrees.  That would strictly be up to that other institution.  Louisiana Baptist University has frequently been one of those institutions and a number of our students have earned degrees through them.  For more information on what they may offer you can contact them by going to www.lbu.edu  Be advised that we cannot speak for them in any way regarding their degree programs.

Additionally there have been some church organizations which have accepted courses taken from KI toward their own organized study program.  Again that is entirely up to them to decide.  We will send a transcript of courses taken and grades achieved to any institution or ministry/Church organization as requested by the student for a one time fee of $50.

Our medallions are merely trail markers along the way, offered as a way to mark a person's progress through the many courses we offer and help them to be encouraged by the progress they are making.  The Medallions, coins, and "gems" are part of those markers.  Unfortunately, for many the trail markers become the goal rather than preparing for Ministry.

12. How do I get a copy of the latest KI student Handbook?

The KI Student Hand book is undergoing a thorough rewrite and update and should be posted on the website in the next few weeks.  Keep in mind that it will be updated frequently as we add classes and make changes to medallion requirements.  What is posted online will be the current information.  We no longer print a paper version to hand out.

Look for the link to the handbook on your student dashboard -  https://ki.studycenter.com/resources/KI_Handbook.pdf

Koinonia Institute Membership

1. I can't log in!

If you do not remember your username or password, or your login is not working properly, try the Password Reset page. This is perhaps the quickest and easiest way to reset your password.

If after using this form you are still having trouble logging in, please head to the Contact page and submit a request to our Support Team to investigate the problem. When submitting your request, please give us as much information as you can about who you are (name, username, email) and describe any specific problems that occur when your login attempt fails (list any error messages, or if you are redirected to unexpected page or just see a blank white page). The more information you provide, the quicker we can respond to, and resolve, the situation. It may take up to two business days for our team to respond to your request.

2. I get a "Session Timed Out" message when trying to log in.

If you see a message telling you that your session has timed out, try these options one at a time until the issue is resolved. Try restarting your computer if none of the other suggestions seem to be working:

  • Clear your browser's history
  • Delete your temporary file cache
  • Close and restart your browser
  • Restart your computer

3. What is the cost of membership?

The basic cost for membership for 2014 is $25 a month, or $250 per year. A lifetime membership is also available for $2,500. Your classroom lecture material is extra and the price varies depending on the length and type of class. Koinonia Institute members receive a 20% discount at the Koinonia House Resource Center. Visit our pricing page for more details.

4. I cannot afford this right now, do you have any scholarships available?

Yes. We do have donors who contribute to a scholarship fund. In order to qualify for assistance, we ask that applicants be willing to bear a portion of the cost themselves and, where possible, reimburse the fund at a later date and/or sponsor other students directly. We also ask that they be able to articulate their study and ministry goals.

5. I do not live in America, can I still join Koinonia Institute?

Yes! This is an international Institute. We currently have members in 40 Countries around the world, as long as you have access to a computer and have Internet access you can take classes from wherever you are in the world.

6. Are KI courses self-paced?

KI is now offering more self-paced courses. Self-paced courses can typically be started at any time and allow students to move at their own pace–as fast or as slow as they need to, fitting with their schedule.

Courses that are not self-paced (guided courses) will show a specific start date. With guided courses, we expect our students to keep up with the class on a weekly basis; however, what day of the week or what time of the day a student checks into the class is entirely up to them. It is important to keep pace with the class to benefit from the Discussion Forums, but there is flexibility to do this around your existing schedule. Members who wish to move faster and cover more material are urged to take additional classes or self-paced classes, but should keep pace with their classmates in any guided courses they are enrolled in.

7. How do I play the slideshows in my m4a audio file?

If you are having issues playing the slideshow attached to the m4a audio file you purchased on the Koinonia House store, you'll want to check out this tutorial complete with screenshots: http://khouse.org/guides/M4A-Audio-Slideshows-Guide.pdf.

You'll find information here on playing the slideshow on you PC, laptop, iPhone, Android or other device.

8. How do I import mp3 audio files into iTunes?

For instructions on importing mp3 audio files into iTunes, click this link: http://khouse.org/guides/MP3-Audio-Guide.pdf.

9. I have a new email address, how do I change it in Koinonia Institute?

To change email address on your Koinonia Institute account:

To change your email address on KI publications you are subscribed to:

10. What are the Silver Medallion requirements?

The most current KI Student Handbook should be consulted for the most recent requirements. Find the link on your student dashboard. https://ki.studycenter.com/resources/KI_Handbook.pdf

Silver Level Changes

 

Here is an outline of the two pathways available to earn the Silver Medallion. A new pathway (Path 2) was created because the original path (Path 1) was limited in the ways it could fulfill our mission to “train and equip the serious Christian.”

 

The emphasis in Path 1 has been to do the work needed to produce a well-researched presentation on trends in the world related to Biblical prophecy. The emphasis in Path 2 is preparing and engaging in ministry, as led by the Holy Spirit. It’s expected more people will want Path 2 because there will be so many more options for study and application.

 

Both of the pathways continue to have the three tracks of classes: Berean, Issachar, and Koinonos. Berean classes are focused on the Bible. Issachar classes are topical, allowing a person to choose the classes related to a ministry area they are interested in exploring. Koinonos classes cover practical, “how-to” instruction, and practicums to gain  experience in areas of ministry that interest you.

 

Path 1 (Older Pathway)

 

Berean Track:

 

Genesis

 

An Old Testament historical book

 

A Major Prophet

 

One Gospel

 

Romans

 

Hebrews

 

Revelation

 

One Berean Elective class

 

 

 

Issachar Track:

 

The Issachar Track requires 45 sessions in Path 1. (A session is usually one hour of video or audio)

 

I601 Introduction to Strategic Trends: 5 sessions

 

I605 Worldview Studies: 8 sessions

 

I610-I640 are four classes teaching how to do Strategic Trend Briefings: 32 sessions

 

The end product of each class is a five-minute video, or written, presentation per student.

 

Each class is at least 8 weeks long, but most projects take more time than that because this is an intense process. It involves identifying a topic, researching, scripting, and then creating a technical report. Each step is reviewed, and feedback given, to ensure compliance and quality. The people giving the feedback also determine the grade for the class.

 

Depending on the requirements for Silver that applied when you earned Bronze, only two briefings may be needed, instead of four. Go to the KI website, and click the “Your Achievements” link in the sidebar menu to see what you need. This adjustment would mean the total Issachar sessions needed would drop to 29 instead of 45 sessions.

 

Koinonos Track:

 

The Koinonos Track includes more than classwork.

 

BIB516 The Book of Proverbs & Proverbs Log: 8 sessions

 

Ministry Journal for Silver (An improved version of the Silver Essay)

 

10,000 K-credits

 

May be less depending on when you earned Bronze. Log in and check “Your Achievements” to see what applies to you.

 

K-credits can be earned as a result of approved practicums, service in KI as a volunteer, and introducing new people to KI.

 

 

 

Path 2 (Newer Pathway)

 

Berean Track:

 

The one book of the Torah is changing to Genesis

 

Issachar Track:

 

Path 1 required 45 sessions (I601, I605, and I610-I640). In Path 2, Issachar requires 43 sessions. The 2 sessions needed to make this equal were added to the Koinonos Track with the class “The Great Commission.” Eventually, more classes will be added to Koinonos and the required sessions will be divided between them.

 

I504 End Times Scenario: 6 sessions

 

I505 Evidence and Logic: 2 sessions

 

Thirty-three additional Issachar sessions are required.

 

Look for course numbers beginning with “I” (this includes I600 classes).

 

If you only needed two briefings under the old pathway (see above) then the requirement is 19 additional sessions in Issachar classes.

 

Koinonos Track:

 

The only change in Koinonos, so far, is the addition of one required class:

 

K503 The Great Commission: 2 sessions

 

The “Ministry Journal for Silver” and K-credits are still required. See Path 1 for details.

 

 

11. What is KWL?

What is KWL?

As you get familiar with Path 2, you will notice the I500 classes are shorter, usually two to six sessions. You’ll also see a very different way of assessing progress. Instead of quizzes and final exams, the I500 classes use KWL. The KWL form is available with each class and allows a student to document what they know about the class topic (K), what they want to know (W), and what they learned (L). This new approach has been well received.  Remember to submit a copy of your KWL notes at the end of the class in order to receive credit for the class.

The goal with KWL is to give members as much freedom of choice as possible. In a sense, KI is giving less direction for what you should study so the Spirit can be the One directing things. Members who have taken these classes have said this approach makes classes a very different experience—in some cases, life changing.

With all of the changes being made and very limited IT support, we have not been able to get everything connected up with your Academic Achievements page, so please be patient with us as we endeavor to catch up.  At this time we have no guess as to when that will all work.  If you have endeavored to follow the brief instructions above and believe you have completed everything required, please contact the registrar's office and someone can sort it out for you.  Also, at the present time, with all the changes, the system will not automatically pop your name up for your Silver Medallion like it once did, so you will have to contact us.  Don't forget so send us your Ministry Journal/Silver Essay.  If you need the guide for that let us know.  We are trying to get a link for that posted on your Dashboard page soon.

If you need support while you sort through these options contact KI through one of the methods found at https://koinoniainstitute.org/contact/

12. What is the Bronze Medallion Program?

The Bronze Medallion Program consists of the following classes:

Berean

BIB501-1 Survey of the Old Testament

BIB501-2 Survey of the New Testament

or SG501 Learn the Bible in 24 Hours survey class

Issachar

I501 Death of Discernment

I502 How We Got Our Bible

I503 How to Study the Bible

Koinonos

K501 Discovering God

K502 The Love of God

These I500 and K500 classes are short classes utilizing a totally different style of classroom design.

While you are taking these classes be sure to download a copy of the Ministry Journal document When it becomes available and begin to follow the requirements listed there in the Bronze section of the document. There will eventually be a place to post your journal on KI. The idea is for you to spend some real time with the Lord regarding the type of ministry He is preparing you for.


The above FAQs are for general audience. Please Log in to see more topics that pertain specifically to logged-in member activites.

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